Policies

Cancellations & No-Shows

All appointment cancellations and reschedules need 48-hour notice. This includes online appointments!
No-shows will be charged 50% of the service charge. Appointments that are missed without prior notification, or appointments canceled or rescheduled within 2 hours of the scheduled start time, are considered to be a “No Show” and are subject to a cancellation fee of 50% of the service charge.
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive the services they need. We appreciate your understanding.

Appointments Only

Effective immediately, we are implementing an appointment-only policy. We will not accommodate walk-ins. Please schedule your visit in advance to ensure prompt service. Appointments can be made through our website or by calling 415-999-9790 during regular business hours. We do not accept appointment requests left via voicemail.
Before booking an appointment, please be sure to review our policy below.

Reservation Fee

Reservations for all appointments require a hold on your card for the total price of services in order to book. You will not be charged at this moment. However, if you cancel within 48 hours of the reservation time or no show, there will be a charge of 50% of the total services from your appointment. These bookings must be canceled at least 48 hours prior to the reservation time to avoid the charge. If you have any questions regarding your reservation, feel free to contact us.

Payments

We accept Visa, Master Card, Discover, American Express, and cash.
We kindly request that you provide gratuity in cash.

Running Late?

It happens to all of us! Please call us if you will be arriving late for your appointment.
If you are running late for 10 minutes or more from your scheduled appointment, we may shorten or reschedule your service as to not disturb our next appointment.